Queen of Swords

I stayed in London last night, an extremely good idea after a ten-hour work day full of travel, the last thing I wanted was almost three more hours' travel to get home.

So I worked from the London office (gosh I sound like a wanker saying things like this) for most of today -- my manager suggested yesterday that I sleep in or leave early but I couldn't do much of either because of long-planned engagement with campaigners where I'd have really been letting my team down if I wasn't around.

So when I booked this train ticket I calculated that if I left right as that meeting finished this afternoon I'd be able to get the last train before afternoon peak time (which rendered my ticket unusable) would start.

And I would've been right but of course the meeting overran. Campaigners!

I got to Euston like six minutes before my train, so I didn't have time to go ask for passenger assistance. But since they have display screens I can actually read now, I could try to run and get the train myself.

Platform 3. So far so good. I rushed there, fishing out my work phone as I did because I have an e-ticket.

I have an e-ticket because I've had problems collecting paper tickets from the inaccessible machine or the office that's staffed for two hours early in the morning...except when it's not.

Neither paper tickets nor e-tickets are actually accessible.

Normally this is better (although I couldn't charge my phone today because Apple chargers suck and also my work laptop sucks but whatever).

But the app logged me out!

It never logs me out! It was fine yesterday! There was no warning or anything.

I was at the ticket barrier freaking out, shaking so I couldn't type my email address or password.

Even when I did finally manage it, it demanded a code sent to the email address. Which Outlook hid from me (all the other many many emails I get from this benighted institution go to the Focused inbox but for some reason these went to Other, which I don't get notifications of and which are more difficult to locate. Especially when you're freaking out because your train is visible and you can't get to it yet.)

I had to ask for another code and then I had to pay attention to which was the newer one so I didn't use the older one. This website has been known to lock me out for twenty minutes when I got my password wrong twice, so I was terrified of that happening too.

I copied the code and pasted it accordingly. Only at this point did I remember that my work phone doesn't let me paste anything. Because it lets me copy things as normal, oh yeah, no problem there. But when I try to paste them, my phone instead spits out a sentence something like "Your organisation does not allow data to be copied" or something like that. It tells you off. For expecting that you might ever want to copy something even when you have logged in with the same account to Teams and Outlook and Word and SharePoint... Surely no one ever needs to copy things right? Especially not a blind person who now has to memorize a string of random numbers...

My session timed out.

I had to start over again from the beginning. The shaky typing of my email address, the concentration it took to make sure my password was right when it's just showing up as a row of black dots... Getting a new email and knowing at least to check the Other inbox for it now. Trying to paste the six digits because my panicky brain had already forgotten that I couldn't. I had to do that three times before I got it to work.

I was almost in tears by that point.

I had also gone from hoping that the staff member standing just the other side of the ticket gates would help me, to worrying that he was seeing me about to cry or scream or more obviously have a panic attack, to wondering how Euston finds its staff because they really are an extraordinarily unhelpful bunch. I tried to imagine being as physically close as he was to any living being in such obvious distress as I was and just not reacting in any way.

When I finally got logged in and could access the lovely magical QR code, I tried to line up my phone and the scanner -- which is ridiculously hard to do, two smooth featureless panes of glass, and I find it ridiculously difficult not to accidentally touch any part of my phone screen in the process of trying to hold the phone there because if I do it'll select something, close the app, do something to ensure that the QR code isn't available for the scanner...

Turns out I was trying to use the outbound part of the ticket and not the return part.

This whole time the staff member stayed so exactly on the other side of the ticket barrier from me that when it finally opened for me I almost had to shove him out of the way.

Nothing but empty space in either direction and he still didn't move.

I can't help but think he didn't expect me to actually get through and get on my fucking train. I know that kind of stuff sounds paranoid but, it's not like it'd be the first time someone was waiting to laugh at a disabled person being prevented from doing something ordinary that everyone else is managing to do.

But: fuck that guy and fuck the app and fuck Microsoft and Apple because despite them all I did get my train and now I'm happily back home.